Terms and Conditions

 
 

Company Details

Collective Objective Design is a interior design service offering of Collective Objective Ltd business based in the North East of England and is registered in England and Wales (company no: 09481898 VAT no: 379607058). Collective Objective Ltd will be the ‘controller’ of all data and personal information.

Registered address: 27 Moor Road South, Gosforth, Newcastle upon Tyne, NE3 1NP. Email: ruth@collectiveobjective.co.uk Tel: +447950745939

General Website T&Cs/Privacy Policy +

This privacy policy applies between you, the User of this website and Collective Objective Ltd, the owner & provider of this website. Collective Objective Ltd takes the privacy of your infomation very seriously. This policy applies to our use of any and all data collected by us or provided by you in relation to youre use of the website.

By continuing to browse and use this website you are agreeing to comply with this policy and the terms and conditions of use. If you disagree with these terms, then please do not continue to use this website. The use of Collective Objective Design services is subject to the following terms of use:

  • Should you choose to use any information provided via this website you do so at your own risk. It is your own responsibility to ensure the information you use meets your specific requirements and ability. Collective Objective will not be held responsible for any issues that arise from advice and information given.
  • This website includes occasional links to other external websites. These links are there for your convenience and to aid in providing further information. Some links may be affiliated. Please note that once you visit these linked sites you are subject to their terms and conditions and not those of Collective Objective.
  • Comments on posts are encourages and very much appreciated, however if the content is deemed spam, promotional or offensive in any way they can and will be deleted.
  • These terms and conditions are subject to change at any time. If you have any queries relating to these terms, please use the contact form on the contact us page.

Last updated Nov 2024. Data Protection +

We have a legal duty under the General Data Protection Regulation (GDPR) to protect and prevent unauthorised access to your personal data. Collective Objective Ltd are acting as a data controller with respect to the personal information of our customers, clients and website users.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in person.

We may update this policy from time to time by publishing a new version on our website.

Last updated Nov 2024

External Links +

This website/blog includes occasional links to other external websites. These links are there for your convenience and to aid in providing further information. Some links may be affiliated. Collective Objective cannot guarantee or verify the contents of any externally linked website despite their best efforts.

Please note that once you visit these linked sites you are subject to their terms and conditions and not those of Collective Objective. (External links are clickable text / banner / image links to other websites)

Affiliates & Sponsors +

We will only recommend products and services we that fit with Collective Objective's ethos and that we respect ourselves. On occasion that there is any product placements; sponsored posts; gifted products or advertisement of products/services, these will be clearly stated as such.

The Brands we feature have very little control of content featured on our website or through Collective Objective's social media channels. Content is written and posted by Ruth Kilgour Salmon of Collective Objective, should you. have any questions please contact us directly here.

Collective Objective Design T&Cs +

When enlisting Collective Objective's Design services you agree to adhere to the detailed T&Cs set out in the project contract, this is provided at project proposal stage. This will be signed and agreed in order to appoint our services and start project work.

If a client has enlisted any Collective Objective design service and sourcing furniture, fixtures and fitting is included, Collective Objective has the right to keep any percentage of trade discounts offered where applicable.

For further information please so contact us by filling in the enquiry form on the contact us page.

HowtoHome Services T&Cs +

Employing a designer to create a room design through the HowtoHome design service, the client agrees to accept the following terms and conditions. HowtoHome is a remote guidance based interior design service in a box and part of Collective Objective Ltd. Purchased for a specified fee on a per room basis and delivered to your door. We will provide a bespoke design concept, colour concept, samples and a specifically chosen list of items which the client can then choose to purchase.

Revisions

  • Classic package, no revisions or additions will be provided.

  • Premium package, the client receives 1 moodboard revision, and a follow up. The Moodboard revision will be sent digitally via email prior to the development of the final detailed design concept. The Follow up is via email, following the client’s receipt of their design box, at this point suggestions for item alternatives or additions can be provided for up to 4 items originally selected by the designer.

Additions

  • A Digital Elevation or 3D render, to accompany the design concept, can be added at an additional cost and requested on the initial questionnaire or via email thereafter.

  • If the room a client wishes to have designed measures over 5 m x 5 m or is a substantially open space of large proportions, additional charges may apply. This will be confirmed upon initial enquiry.

**Payment **

Collective Objective Ltd takes full payment up front upon a client ordering the HowtoHome service. Work on a client’s design will only commence once payment has been received and all requested information has also been received e.g. photos, measurements, floor plans, etc.

If any additions are added and invoiced for by Collective Objective to the client, payment is required within 3 working days.

Refunds

All orders are non-refundable. We cannot refund orders for the HowtoHome service after the 48 hour cancellation period. Please see HowtoHome Order Cancellation section below for more details. We cannot accept any returns of the HowtoHome service once delivered.

**Disclousure **

Collective Objective do not accept responsibility for any false, unclear or inaccurate information, measurements or photos, provided by the client.

Collective Objective do not accept any responsibility or liability for any inaccuracies or incorrect furniture orders by the client, or furniture that may be the wrong size, wrong colour or arrive damaged. Collective Objective assumes that all clients check the dimensions of the furniture and items recommended to them before purchasing. Collective Objective will not accept any liability or responsibility for furniture ordered by the client that isn’t to their satisfaction or needed to be returned. All orders for furniture, fixtures and fittings made by the client are subject to the terms of the supplier they are purchased from not Collective Objective.

If providing a floorplan, whether from the client or client's contractor, we require all clients to check the accuracy of these floorplans prior to sending to Collective Objective and beginning any form of design work such as employing tradesmen, purchasing fixtures, fittings and furniture etc.

Collective Objective complies strictly with UK laws, not those of USA, Canada, or the EU. Any clients based outside of the UK, for example within the EU and USA, when engaging in a work relationship with Collective Objective, are subject to UK laws.

Any prices or quotes for furnishing items provided by Collective Objective are valid for up to 30 days only. Quotes after the 30 day period is over will be considered as invalid and will require a new quote or price review to be made.

Where Collective Objective suggests a product that requires ordering directly through Collective Objective's trade access, this offer is only valid for 2 months from the day of design dispatch from the Collective Objective Design studio. Thereafter Collective Objective cannot be held responsible for time spent in placing such orders, but arrangements at an extra charge can be made to proceed if and when required.

HowtoHome Order Cancellation +

If you wish to cancel your order with HowtoHome by Collective Objective please do so via email within 48 hours of payment. Once your payment has cleared and all required information is received, work will have commenced on your order, refund at this stage will not be possible. It may be possible to make a change to your order, in which case please advise Collective Objective x HowtoHome as soon as possible, via email. We will always try to accommodate changes where possible.

Once Collective Objective x HowtoHome has received your cancellation order email we will confirm that you wish to cancel your order via return email. Funds will be credited to you within 30 days of placing your order.

If you have any further questions drop us an email by clicking here.

Workshop T&Cs +

  • All those attending must arrive 10 minutes before event start time (stated on the ticket/email confirmation received upon purchase.
  • Admissions to take part in workshops are 1 ticket per person and ticket or purchase confirmation must be show upon arrival.
  • Tickets for these events are unfortunately none refundable. If you are unable to make the event, please email ruth@collectoveobjective.co.uk to see if it is possible to re-schedule to an alternative workshop. This cannot be guaranteed as it is subject to availability.
  • Cancellation made less than 24 hours before the workshop booked to attend will not be entitled to re-schedule for an alternate event.
  • Any give away products or gift bags available at your chosen workshop, please note only one per person is permitted to collect.

These terms and conditions were last updated on March 2025.

Colour Consultation +

The Colour Consultancy service is bespoke to each client and is currently delivered remotely via zoom, which is arranged a the time of booking and confirmed via email.

Payment for this service must be made prior to the event and will be invoiced directly to the client.

Should you need to cancel your booked session, simple let Collective Objective know via email at least 24 hours prior to the event. You will then be refunded the £195 +VAT cost. If you cancel after this 24 hour period you will be refunded 50% of the fee.

Alternately you can choose to reschedule your session. Again please do so more than 24 hours prior to the booked session. We will do all we can to accomodate you on this. If you reschedule after the 24 hours prior, you will only be refunded 50% of the fee.

This service is guidance based and any actions taken upon the suggestions made by Collective Objective/HowtoHome are done so at the client’s own risk/liability.

Video Consultancy T&Cs +

The Video consultancy service is bespoke to each client and is delivered remotely via zoom, which is arranged a the time of booking and confirmed via email.

This service is guidance based and any actions taken upon the suggestions made by Collective Objective/HowtoHome are done so at the client’s own risk/liability.

Payment for this service must be made prior to the event and will be invoiced directly to the client.

Should you need to cancel your booked session, simple let LitterArty know via email at least 24 hours prior to the event. You will then be refunded the cost of your service. If you cancel after this 24 hour period you will be refunded 50% of the fee.

Alternately you can choose to reschedule your session. Again please do so more than 24 hours prior to the booked session. We will do all we can to accomodate you on this. If you reschedule after the 24 hours prior, you will only be refunded 50% of the fee.

We hope you undertstand and can work within these terms.

Copyright Notices +

This website includes content (words & images), that are copyright (©) of Collective Objective Ltd unless specified or sourced. Some rights reserved. Images used in mood boards are copyrighted to their respective owners. Therefore unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from Collective Objective/HowtoHome website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

  • republish material from Collective Objective/HowtoHome website including republication on another website;
  • sell, rent or sub-license material from Collective Objective/HowtoHome website;
  • show any material from Collective Objective/HowtoHome website in public;
  • reproduce, duplicate, copy or otherwise exploit material on Collective Objective/HowtoHome website for a commercial purpose;
  • edit or otherwise modify and material on the Collective Objective/HowtoHome website;
  • redistribute material from Collective Objective/HowtoHome website except for content specifically and expressly made available for redistribution such as our newsletter.

You may not under any circumstances modify/transform the content provided by Collective Objective, or use it for commercial purposes without prior explicit consent. If in doubt, please contact us and we will respond as soon as we can.

Where content is specifically made available for redistribution, it may only be redistributed within your company/organisation.